Practical information

Meals

All meals will be served in your room or, if you prefer, in the Trois Tilleuls restaurant on the ground floor.

  • Breakfast 8 am
  • Lunch 12 noon
  • Dinner 6 pm

 

Medicines

Please bring your personal medicines or prescriptions from other doctors with you to the hospital and hand them to the nursing staff. In order to prevent any contraindications please follow the instructions given to you by your doctor here. If you have any doubts, your anaesthetist will be pleased to advise you during the course of your preliminary interview, as will your doctor or surgeon here when you arrive.

 

Messages

A member of our reception staff will inform you immediately if a message arrives for you here.

 

Newspapers

On request, our room service team will provide a selection of daily newspapers with breakfast. You are welcome to pre-order the daily paper of your choice. Foreign-language newspapers and magazines may also be ordered. Please inform the room service team of your requests. You can settle your account at reception when you leave. Other magazines are available from Le Shop.

 

Ordering meals

A room service team member will take your orders for all meals on a daily basis. We will be happy to respond to your requests and questions concerning any intolerances or allergies.

 

Parking

Chargeable parking spaces are available for patients and visitors in the marked car parks. Tickets can be paid at reception or at the machines situated in the car parks themselves.

 

Payment methods

You can pay for any extras in cash (Swiss francs) or by EC-Direct, Visa or American Express at reception on the day of your departure; alternatively you can have them added to your patient’s invoice, which will be sent to your home address.

 

Pharmacy

During your stay you will be able to purchase items from the full range of products at the pharmacy at Winterthur station (Bahnhofapotheke). You will only pay for the items themselves: there is no charge for delivery to Privatklinik Lindberg. The station pharmacy sells a wide selection of toiletries, cosmetics and medicinal products (e.g. homoeopathic medicines). Please pass on any requests to a member of the nursing staff.

 

Phone

The telephone is incorporated in the TV remote control. Calls can be paid for at reception when you leave.

If you are a sharing a room we would ask you to show consideration towards your fellow patient when using the phone.

 

Photocopying

Our reception staff will be happy to photocopy documents for you.

 

Physiotherapy

The physiotherapy rooms are on the first floor. Please call 710 to contact a physiotherapist.

 

Post

Incoming post will be brought to your room by our room service team. If you have post to send please hand it in at reception. It is collected every day at 4 pm.

 

Questionnaire: “Your opinion is important to us”

You will be invited to complete this questionnaire at the end of your stay. Your comments and suggestions help us to continually improve our service. You can either leave the completed questionnaire with us when you are discharged or post it to us later. The envelope has pre-paid postage. Thank you.

 

Radio

The television set in your room receives a variety of radio stations.

 

Rail connections

Please ask at reception if you need information about train timetables.

 

Reception

Our reception is staffed from Monday to Friday from 6 am to 9 pm and at weekends and on public holidays from 7.30 am to 9 pm.

 

Room service

Our room service team is available to respond to your requests and concerns. They can be contacted every day from 7 am to 9.30 pm by phoning 564.

 

Safe

Privatklinik Lindberg’s comprehensive security system cannot entirely rule out the risk of theft. To keep this risk to a minimum we would ask you to keep any valuables in the safe. Privatklinik Lindberg cannot accept liability in the event of loss, damage or theft of property.

We advise you to leave any non-essential valuables at home or give them to a family member.

 

Security

All patients’ rooms and other areas of the hospital are fitted with a smoke alarm as part of the fire alarm system. Our staff are trained to confront suspicious or unknown persons and escort them from the premises if necessary. If you should notice anything out of the ordinary, however, please contact a member of the nursing or reception staff.

Privatklinik Lindberg is also monitored at night by a private security firm to guarantee your personal safety at all times.

 

Smoking

All rooms at Privatklinik Lindberg, including the balconies outside patients’ rooms, are smoke-free. Smoking is permitted on the terraces on the second floor and outside the restaurant and in the outdoor area in front of the hospital.

 

Social service

Our patient disposition service is available to help with questions relating to health cures and rehabilitation at the hospital. Please contact a member of the nursing staff.

 

Spitex

Please ask a member of the nursing staff if you would like “Spitex” follow-up care at home after your discharge.

 

Sunshades

The south-facing side of the hospital is equipped with a sunshade system (of balcony awnings), which allows patients to adjust shading to their own personal taste. The awnings have a switch system that automatically extends the blinds in strong sunshine and retracts them if the weather turns bad.

There is also the option of darkening the room to taste. The roller blinds in front of the windows can be operated manually via a remote control unit by your bed.

 

Tablets

Tablets can be hired from room service depending on availability.

 

Trois Tileuls restaurant

Please tell the room service team when ordering lunch or dinner if you would like to eat in our Trois Tilleuls restaurant. The restaurant is open every day from 8 am to 9 pm, serving a varied menu of local and Mediterranean dishes.

 

TV

Private rooms have a large flat-screen television. Patients occupying semi-private rooms have a personal 22-inch television which can receive a variety of TV channels and radio stations. You will find a full list of channels in your bedside table.

 

Umbrellas

You can purchase an umbrella (walking-stick style or Knirps) featuring the Privatklinik Lindberg logo from reception for CHF 19.

 

Upgrade

Give yourself a special treat during your stay by taking advantage of one of our attractive upgrades.

We exclusively offer fully refurbished, beautiful double and single rooms, all equipped with the latest infrastructure as standard. We also have junior and senior suites which offer even more space and comfort, with a separate living room and larger bathroom. You will find an overview of the various upgrade options at the beginning of this pack, in the “More service and COMFORT” leaflet.

 

Visiting hours

Visiting hours are from 10 am to 8 pm daily. Individual visiting hours may be agreed in consultation with the nursing staff.

 

Walks

If your condition allows it and your doctor is in agreement, you can take walks in our grounds and the nearby woods. We will be happy to provide any walking aids you may require, or a wheelchair. Please ask a member of the nursing or reception staff. Don’t forget to sign out at the nursing station.

 

Wine list

Our room service staff will gladly help you choose a wine to go with your meal, if allowed by your doctor.

 

For any other questions about your stay at Privatklinik Lindberg please contact a member of our staff.